It’s reader question time again and this time it’s about getting a refund from Tinder. The question was ‘I accidentally subscribed to Tinder Gold for six months but only wanted one month, will Tinder refund me so I can just get the one?’
Apparently this is quite a common issue, which is why I am turning it into a tutorial. Here is everything you need to know about getting a Tinder refund.
The free version of Tinder is pretty good but if you want to supercharge your dating, Tinder Plus or Tinder Gold can offer some worthwhile features. Tinder Plus offers Rewind, unlimited right swipes, 5 Super Likes, the ability to hide distance and age and Passport, the ability to change your location as you need to. It also removes ads which is a benefit all by itself. Tinder Gold offers the Likes You feature for those who want to shortcut their way to dates.
Both of these require a subscription to access them. As Tinder is an app, you subscribe using the Google Play Store or the Apple Store. All payment issues are handled by the respective app store unless you use Tinder Online.
Tinder and refunds
The law on distance selling as it relates to apps and refunds depends on where in the world you live. Typically, if you have begun your subscribed period, it is difficult to get a refund but Tinder leaves a lot of gray areas in its terms and conditions. If you read the page, it says:
In one sentence it says generally no refunds for partially used periods but in another it says they may offer a refund within 14 days of paying. I would suggest that if you find yourself in the same situation as our reader, it is always worth trying for a refund as you really have nothing to lose. At $9.99 for Plus or $14.99 for Gold per month, it isn’t an insignificant sum of money.
If you want a Tinder refund from the app store, you typically have 48 hours from the transaction date to apply for it. You need to move fast to get your money back so don’t waste time!
Tinder refund from Google Play Store
As you manage your app and subscriptions from the relevant app store, your first stop should be there. In the case of the Google Play Store, you have to use a computer rather than phone but the end result is the same.
- Navigate to the Google Play Store and to your account.
- Navigate to Order History and select the Tinder subscription you want to refund.
- Select More and Report a Problem.
- Select the refund option and complete any explanations.
- Send the report and you should see an acknowledgement.
The refund process takes a little time but you should be notified when a decision has been made or when your money has been returned.
Tinder refund from Apple Store
The process to get a Tinder refund from the Apple App Store is much the same. The rules are too, so you need to move quickly if you want to get your money back. The main difference is that your Apple account can take up to 48 hours to update your subscription status which is your time limit for getting a refund.
This is the main way to get a refund:
- Navigate to the Apple report a problem page.
- Navigate to Subscriptions and select Tinder.
- Select Report a Problem and select a reason.
If the subscription doesn’t show up we just report a problem to Apple Customer Support.
While I cannot recommend it officially, some users say reporting a problem as unauthorized access or payment to Google Play Store or the Apple Store gets faster results. It does mean you have to change your account password but gets you your money back.
Getting a refund from Tinder Online
If you use Tinder Online you have to request a refund directly from Tinder. Follow this link to Tinder Customer Support and fill in the short form. You will need your order reference code from the confirmation email but the process is very simple.
Those are all the ways I know of to get a Tinder refund. Know of any others? Tell us about them below if you do!