The Stylist is responsible for sharing the methodology and DNA of the company to clients in order to drive sales, grow the base and sustain the brand.
REPORTS TO: Store Manager
CORE RESPONSIBILITIES:
1. Customer Service
- Actively builds client confidence by creating an engaging interactive experience
- Gain new clients meeting conversion goals and continues to service existing client base
- Resolves customer service issues swiftly
- Ensure customer’s needs are surpassed without hesitation.
- Consistently meets/exceeds both store and individual sales goals including KPI’s
- Maximize the customer experience
- Maintain positive outlook and professional demeanor while supporting company initiatives
2. Staff Partnership
- Promotes positive working environment through effective communication amongst peers, Management, and Corporate office
3. Operations
- Consistently adheres to company policies and procedures
- Possesses working knowledge of POS system
- Communicates all store related issues to Store Manager when unable to solve on their own
- Performs opening/closing duties as required
- Uses time effectively when not servicing clients
- Accountable for protecting MaxMara assets and minimizing shrink
4. Store Visuals
- Maintains a clean working environment and insure presentation of product is consistent to standard.
- Is fully knowledgeable of the product
REQUIRED SKILLS/EDUCATION
- Minimum 1-3 years of Retail experience; luxury a plus
- RTW and/or shoe experience is a plus; product experience in luxury or high-end retail is strongly preferred
- Strong interpersonal, organizational, and communication skills
- Able to work independently as well as collaboratively
- Proficient computer skills
