We are a fashion and lifestyle brand seeking a Customer Service Specialist.
Responsibilities:
Offer exceptional service to customers through inbound phone calls
Handle email, voicemail and social media customer comments and requests in a timely fashion
Solve customer dilemmas in a way that benefits our company and ensures customer satisfaction
- Place website orders
- Drive sales through knowledge and support of our brand and product
- Represent our brand in a way thats informed, positive and enthusiastic
- Log calls and customer feedback to report and share with the team
- Assist with management of eCommerce website and social media accounts
- Help with additional tasks as requested
Requirements:
- Fluent in English
- 1-year fashion retail experience
- Interest in womens fashion and sales
- Excellent written and verbal communication skills
- Good listener and problem solver
- “Customer is always right” mentality
- Goal-oriented
Chosen candidate will work in our Astoria, NY office.
Opportunity to grow within the company
Salary: Hourly plus commission
